E39 Privacy Policy - How We Protect Your Information

At e39, your privacy and the security of your personal information is our top priority. This policy explains the types of data we collect, how we use it, and your choices as a user in Malaysia.

Information Collected

We collect various types of information including:

Account Information: Name, email address, phone number, and other registration details.
Device & Browser Information: Technical data such as device type, operating system, IP address, and browser type.
Local Payment Information: Transaction data in MYR using eWallet, bank transfer, and other approved payment methods.
Cookies & Usage Data: Website navigation details, user preferences, and usage statistics to enhance your experience.

Purpose of Information Use

Information collected is used for:

Providing personalized and effective customer service and support.
Processing transactions and verifying user identities.
Ensuring account security and preventing fraud.
Complying with local Malaysian laws and regulations.
Continuously improving the platform and user experience.

Cookies & Tracking

E39 uses cookies to enhance site functionality and customize user experience. These cookies enable session authentication, language preference retention, and traffic analysis.

Users can adjust cookie settings through their browsers, but this may affect some platform features.

Data Storage & Security

We use SSL encryption and the latest security protocols to protect your data from unauthorized access, alteration, or disclosure.

Your data is securely stored and retained only as long as necessary for its intended purpose.

E39 does not sell or share your personal information with third parties except as necessary for service purposes, such as payment processors and identity verification, who are also bound by confidentiality agreements.

All sharing is controlled and complies with Malaysian privacy laws.

User Rights

You have the right to access, correct, or request deletion of your personal data. Requests can be made through our customer support.

We will respond appropriately within a reasonable timeframe in accordance with applicable laws.

Policy Changes & How to Contact Us

We reserve the right to update this privacy policy from time to time. Changes will be posted on the website and take effect immediately upon publication.

For any questions regarding the e39 Privacy Policy, please contact customer support at [email protected].